Social Work Evaluation Response 2

Social Work Evaluation
Social Work Evaluation


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Respond to at least two colleagues by doing all of the following:

· Offer critiques of their logic model as if you were a member of their work groups. 

  • Identify strengths of the logic models.
  • Identify potential weaknesses in the assumptions or        areas that may require additional information or clarification.

· Offer substantial information to assist your colleagues’ efforts such as: 

  • Information to support their understanding of the        problems and needs in this population
  • Suggestions related to intervention activities, and        potential outcomes

Colleague 1: Aimee

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A logic model would help us to understand the needs of the community and identify barriers to services. In looking at the needs of the community I reside in, one specific need that continues to arise is that of transportation. I live in a very rural area where public transportation is almost unheard of. There are no bus lines, taxis, or UBER. Many drivers for UBER or LIFT, will not drive out this far to aid individuals. Clients have difficulty accessing services unless they have a caseworker who is willing to transport, family in the area, or friends they can count on.

Social Work Evaluation

A logic model would help to identify the issue and create a plan to overcome the challenges faced with no public transportation. We could identify the need and potential solutions to the problem. Dudley tells us that “logic model provides an organizing framework for understanding evaluations” (Dudley, 2018, p. 169). IN looking at the lack of transportation, we may see a pattern in untreated mental health and substance abuse as having a correlation with a lack of transportation to appointments and no access to providers.

The short-term outcomes of public transportation would be greater access to services, such as; mental health counseling, drug and alcohol counseling, parenting, and individual counseling. The long-term outcomes would be lowered drug abuse, wider spread mental health treatment, extended revenue for the community as resources are being utilized, and the potential for lower mental health hospitalizations.

Depending on how the intervention is implemented, will depend on the outcome (Dudley, 2016). The logic model, at the intervention stage, provides a framework to improve the interventions being used, (Dudley, 2016, p. 169). It allows the intervention to be focused on the unmet needs of the client and address potential success in outcomes, (Dudley, 2016).


Social Work Evaluation

Dudley, J. R. (2016). Social Work Evaluation, Enhancing What We DO (2 ed.). New York, NY: Oxford University Press.

Colleague 2: Samantha

Practice-Level Logic Model Outline



Underlying   Causes

Intervention   Activities


Homeless Veterans IN Clark County, NV






Medical Care 

Job Training

4th largest population of   homeless in the United States


Drug Use

Rapid expansion

Rapid increase in population 

Rising cost of living

Veterans Village has opened 3 campus   locations that cater to transitional housing

Low cost permanent housing

And Assisted living  

Reduction in homeless Veterans in Clark   County

Awareness raised in the community

Increased volunteers and donations 

A logic model is a diagram of the relationship between the need and the ways to address those needs.  It provides a concise, one-page picture of program operations from beginning to end. The four components of logic models are the problem statement – why the service or project is needed, the goal – the overall aim, assumptions – the basis for the ideas, and the rationale – information in the model (Randolph, 2010).  

The theory of change typically shows the big picture including issues that can not be controlled.  Shows different avenues that can lead to change.  Describes the how and why the change can come about.  Explains the thought process behind the reasons the change will happen (Randolph, 2010).

Unmet needs are there is still a long waiting list of homeless Veterans looking for services.  There is also a proposed campus to be built at Veterans Village for women Veterans, but the cost of land, materials and labor has inflated due to increase in population.  Current donations and volunteers would need to double to get the fourth campus built within the allotted amount of time (Stalk, 2018).   


Social Work Evaluation

Randolph, K. A. (2010). Logic models. In B. Thyer (Ed.), The handbook of social work research methods (2nd ed., pp. 547–562). Thousand Oaks, CA: Sage. (PDF)

Stalk, A., Executive Director. (2018). Veterans Village. Retrieved from

Stalk, A., Executive Director. (2018). Veterans Village Las Vegas. Retrieved from


Respond to at least two colleagues in one of the following ways:

  • Expand upon your analysis of the skills the administrator      demonstrated.
  • Describe a strategy your colleague might use to address the      aspect of the case study he or she identified as the most challenging.

Colleague 1: Sandra

An explanation of the types of skills the social work administrator demonstrated as she addressed the problem of Carla’s absence at work and the trauma-related events that followed.

The social work administration uses direct leadership style to take control of the situation. She gave instruction to the receptionist to wait another 15 minutes, after which she should apologize to the client, see if they would like to see someone else (if in crisis), and tell them that Carla would call to reschedule the appointment (Plummer, Makris,  & Brocksen, (Eds.). (2014b). She included what is expected of her, how it is to be done, and a timeline for when it should be completed (Northouse, 2013). 

The Administration uses communication to manage conflict resolution by using the principled negotiation. This highlights deciding issues on their merits. According to Fisher and Ury, 1981, principled negotiation shows individuals how to obtain a fair share without taking advantage of.  There are four parts to this approach which includes separation of the people problem from,  focus on the interest, not positions,  invent options for mutual gains and insist on using objective criteria (Norhouse, 2013, pg., 251). 

Finally, identify one aspect of the case study that would be most challenging to you if you were the administrator, and explain why.

One aspect of the case study that would be challenging is having to call the staff members to tell them that a fellow co-worker has passed. I would also feel compelled to tell them how she died so they could take steps to be mindful of their neighbors (if they are having any issues) and other people including the clients they served.

Northouse, P. G. (2018). Introduction to leadership: Concepts and practice (4th Ed.). Washington, DC: Sage.

Chapter 10, “Listening to Out-Group Members” (pp. 217-237)

Chapter 11, “Managing Conflict” (pp. 239-271)

Chapter 13, “Overcoming Obstacles” (pp. 301-319)

Plummer, S.-B., Makris, S., & Brocksen, S. M. (Eds.). (2014b). Social work case studies: Concentration year. Baltimore, MD: Laureate International Universities Publishing [Vital Source e-reader].

“Social Work Supervision: Trauma within Agencies” (pp. 7–9)

Zelnick, J. R., Slayter, E., Flanzbaum, B., Butler, N., Domingo, B., Perlstein, J., & Trust, C. (2013). Part of the job? Workplace violence in Massachusetts social service agencies. Health & Social Work, 38(2), 75–85.

Colleague 2: Tammy

Post an explanation of the types of skills the social work administrator demonstrated as she addressed the problem of Carla’s absence at work and the trauma-related events that followed.

The social work administrator demonstrated good leadership skills in the handling of Carla’s absence.  The administrator used technical competence because she knew the order of the tasks that needed to be handled.  According to (Northouse, 2018) you should understand the intricacies of how the organization functions.  The administrator made sure that the clients were handled in the proper manner.  During my first field experience, the clients that showed up for a social worker who had called off was handled in this exact same manner and it was effective.

 The administrator also had interpersonal skills because cared about the staff getting notified about the death of their co-worker in a timely manner and grief counseling was available the next day (Social work supervision: Trauma within agencies, 2014b).  (Northouse) asserts that having interpersonal skills allows leaders to work more effectively with that staff and supervisors.  The administrator also demonstrated emotional intelligence.  The administrator is in tune with her emotions and she is sensitive and aware of other peoples emotions (Northouse).

Be sure to include an analysis of the administrator’s use of conflict resolution skills

One of the ways the administrator used conflict resolution skills was to separate the conflict from the person.  The conflict was that clients were not being seen because of an employee not showing up for work.  The administrator separated the two things and was able to handle each item separately.  The administrator also used fractionation when she realized all the elements that were involved in Carla missing, she divided the problems down into more manageable pieces (Northouse, 2018). 

Finally, identify one aspect of the case study that would be most challenging to you if you were the administrator, and explain why.

One aspect of the case study that would be most challenging to me if I were the administrator is the task of notifying Carla’s clients that she had died suddenly (Social work supervision: Trauma within agencies, 2014b).  Sometimes, I find it difficult to find the right words when speaking about the sudden death of someone you know or work with.  This same scenario happened at the prison where I worked and when I read this story it brought back the memory.

 One of the things I remember is asking someone which of our supervisors had made the call to the police because I wanted to commend the supervisor for doing the right thing.  During the time, no one spoke to the staff about the death of one of its employees.  If my memory is correct they might have mentioned it in our roll call and that was it.  I have always found death notifications to be particularly uncomfortable however, I would be able to complete the task if it was assigned to me.


Northouse, P. G. (2018). Introduction to leadership: Concepts and Practice. Thousand Oaks, CA: Sage Publications.

Social work supervision: Trauma within agencies. (2014b). In S. Plummer, S. Makris, & S. Brocksen, Social work case studies: Concentration year (pp. 7-9). Baltimore, MD: Laureate Publishing. [Vital Source e-reader].

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